Introduction

At Hunters Furniture, we understand that selecting the right furniture is not just about aesthetics—it’s about functionality, comfort, and suitability to specific workplace needs. To enhance our customer experience and streamline the decision-making process, we have introduced a cutting-edge approach to gathering feedback: our Sample Furniture Feedback Form accessible via QR code labels on our furniture samples. We developed this process originally for a university project where they wanted to gather feedback from the students and staff on the sample furniture.  

To view the Coventry University project click here 

Harnessing Technology for Enhanced Decision-Making 

In our quest to continuously improve and tailor our offerings to client needs, Hunters has implemented QR code labels on all sample furniture. These codes provide instant access to our digital feedback platform, enabling users to easily provide their insights and preferences with just a few taps on their smartphone. This technology integration represents our commitment to innovation and customer-centric service. 

The Process: Simple and Efficient 

The process of providing feedback has been designed to be as intuitive and user-friendly as possible. Here’s how it works: 

Furniture sample platform

Scan the QR Code:

Each piece of sample furniture from Hunters is equipped with a QR code. Clients simply scan this code using their smartphone camera, and they are immediately redirected to the feedback form specific to that project. 

Fill Out the Feedback Form:

The form is concise yet comprehensive, asking for feedback on various aspects such as design, comfort, functionality, and overall satisfaction. Clients can also provide open-ended feedback to share specific thoughts or suggestions. 

Click here to view the sample platform

Submit Instantly:

Once the form is completed, submission is just a click away, instantly sending the data back to our team for analysis. 

Platform example

Why Feedback Matters 

Feedback is invaluable in numerous ways: 

Enhancing Product Offerings: Client feedback directly informs our product offering and portfolio, allowing us to adjust our designs based on actual user experiences and needs. 

Improving Client Satisfaction: By understanding client preferences and issues, we can address concerns more effectively, ensuring that our clients are happy with their final selections. 

Guiding Purchasing Decisions: Aggregate feedback data helps future clients make informed decisions. Understanding how particular items meet the needs of similar businesses can guide new clients in their selection process. 

Pilot / sample area example

Data-Driven Insights for Better Furniture Solutions 

The collected feedback is not just about gauging satisfaction—it’s a crucial component of our data-driven approach to business. By analysing the data gathered from these forms, Hunters can: 

Identify Trends: Spotting trends in client feedback allows us to specify better solutions in the future to reduce time and improve the sampling experience. 

Customise Recommendations: We can provide personalised recommendations to clients based on the accumulated data, enhancing their experience and satisfaction. 

Optimise Designs: Continuous feedback loops help our design team understand which features are most valued by our clients, which can drive the innovation of future products. 

Design team

 Conclusion 

Hunters custom feedback platforms are more than just technological advancement—it’s a step towards more personalised, client-focused service. By making it easier for clients to share their insights, we are not only improving our knowledge but also enhancing the overall client experience, ensuring that we continue to meet and exceed expectations in providing top-quality, bespoke furniture solutions. 

Our commitment to leveraging technology for better service and products ensures that every client interaction is meaningful and productive, helping to build lasting relationships and successful environments. Hunters Furniture invites all clients to engage with this tool to help shape the future of office furniture solutions. 

If you are interested in this service, please get in touch today